Terms of service
General Terms of Sale and Warnings Related to the Use of Electrical Products
By submitting an order, the customer confirms that they have had the opportunity to review all information relating to the product, including its description, specifications, warnings, price, delivery terms, warranties, and any applicable restrictions, and acknowledges that their purchasing decision was made based on this information.
Promotions
Please note that all promotions advertised on the Clinique Lafontaine website, its various communication channels, and its points of sale are subject to change without notice.
Customer Responsibility for Delivery Address
Customers are responsible for verifying the accuracy of their delivery address before finalizing their order. Errors may result in additional reshipping charges.
Other Terms
Payment Methods: Credit Card (Visa, Mastercard, American Express), PayPal, Google Pay, Apple Pay, and Affirm Financing.
Purchase Conditions: Clinique Lafontaine exclusively distributes its products. They may not be sold through large retail chains without prior agreement. Any violation may result in termination of supply.
Product Promotion: Any promotion on a website or in a catalog requires written authorization. The use of visual materials (photos, mannequins, etc.) in magazines, newspapers, or online media is prohibited without written consent.
Warnings Related to the Use of Electrical Products
Safe Use of the Product
- Use the product only for the purpose intended by the manufacturer.
- Read and follow all operating instructions before using the product.
- Never modify, alter, or tamper with the product or its components.
- Inspect the overall condition of the product before each use. Do not use a damaged product or one showing signs of excessive wear.
- Stop using the product immediately if it operates abnormally, emits unusual noises, suspicious odors, or malfunctions.
- Use the product on a stable surface suitable for its intended use.
- Observe any load, capacity, or usage limits specified by the manufacturer.
- When used in a clinical, therapeutic, or professional setting, this product must be used and/or supervised by a qualified therapist.
General Recommended Notice
IMPORTANT: Failure to follow safety, usage, transportation, storage, or disposal instructions may result in injury, property damage, fire hazards, electric shock, or reduced product lifespan. Clinique Lafontaine disclaims any liability arising from use that does not comply with the instructions provided.
General Warnings Applicable to All Electrical Products
Electrical Safety
- Do not use the product if the power cord, plug, or housing shows signs of damage.
- Never use the product near water, in a damp environment, or with wet hands.
- Always unplug the product before cleaning, servicing, or moving it.
- Use only the adapter, charger, or accessories recommended by the manufacturer.
- Do not pull the power cord to disconnect the product; grasp the plug directly.
- Do not use the product with an overloaded extension cord or power strip.
Fire Prevention
- Do not cover the product or obstruct ventilation openings, where applicable.
- Do not leave the product operating or charging unattended.
- Stop using the product immediately if it emits a burning smell, smoke, or becomes excessively hot.
- Do not use the product near flammable materials.
- Place the product on a stable, dry, heat-resistant surface.
- Ensure that a fire extinguisher and smoke detector are available nearby.
Heat-Related Risks
- Allow the product to cool completely before storing it.
- Do not block ventilation openings, where applicable.
Failure or Emergency Situations
- Immediately unplug the product if it emits smoke, unusual odors, sparks, or abnormal noises.
- Do not attempt to restart the product after a malfunction.
- Contact a qualified technician or customer service.
Product-Specific Warnings
Massage Tables and Related Equipment
Applicable Products
- Flexi-Pro Electric Treatment Table
- Optimal Electric Table
- Dual-Action Electric Actuators
Electrical Safety
- Do not use the table if the control box, foot pedal, or cables are damaged.
- Do not power the table using an extension cord.
- Unplug the table before maintenance or relocation.
- Do not use the table in a damp environment or on a wet floor.
- Stop use immediately if unusual noise, odor, or vibration is detected.
- Do not attempt to repair electrical or mechanical components yourself.
Vibromassager
Applicable Product
- VibroTech 10 Vibromassager
Heat and Overheating Risks
- Do not use the device continuously for extended periods without breaks.
- Stop use immediately if the device becomes abnormally hot.
- Do not cover the device while operating.
Products Designed to Heat or Warm
Applicable Products
- Orthocollator Unit
- Professional Bottle Warmer
- Deluxe Heated Mattress Pad
- Professional 23L Towel Warmer
Electrical Safety
- Do not bend, twist, or crush integrated heating cables.
- Do not use the device in a damp environment or on a wet surface.
- Unplug the device before cleaning or storing it.
Fire Prevention
- Do not use the device if it emits a burning odor, smoke, or becomes abnormally hot.
- Do not place the device near flammable materials (curtains, bedding, paper, solvents, etc.).
- Do not use the device if it has been exposed to water or submerged.
Pressotherapy Devices
Applicable Products
- Doctor Life® LX9 Max Pressotherapy Device
- PressoPro 6 Advanced Pressotherapy Device
Electrical Safety (Specific to Pressotherapy Devices)
- Do not use the device if the power supply, cables, or air connectors are damaged.
- Ensure air connectors are securely attached before use.
- Do not use the device in a humid environment or on a wet floor.
- Unplug the device before cleaning accessories or handling compression chambers.
- Do not pull on hoses to move the device.
- Disconnect the device before handling hoses or compression chambers.
Heat and Overheating Risks
- Stop use immediately if the device becomes abnormally hot.
- Do not cover the device while operating.
- Allow the device to cool before storage.
Essential Oil Diffusers
Applicable Products
- Dual-Nozzle Aromatherapy Diffuser
- Water Mist Aromatherapy Diffuser
Water and Moisture Hazards
- Do not fill the reservoir above the maximum indicated level.
- Do not allow water to come into contact with electrical components.
- Do not use the diffuser in a highly humid or poorly ventilated environment.
- Do not move the diffuser when it contains water.
Electrical Safety
- Do not use the diffuser on a wet surface or near a water source (sink, bathtub, shower).
- Do not cover the diffuser while operating.
Heat and Overheating Risks
- Stop using the diffuser if it becomes abnormally hot.
- Do not place the diffuser near a heat source or in direct sunlight.
- Allow the device to cool before storage.
Battery Safety
- Use only batteries and battery chargers approved and certified by the manufacturer.
- Do not expose the battery to extreme temperatures or direct sunlight.
- Do not puncture, crush, or disassemble the battery.
- Stop using the battery if it becomes swollen, deformed, leaks, or charges abnormally slowly.
- Do not leave the battery charging for extended periods.
- Do not charge the battery unattended or near an emergency exit.
- Do not charge the battery on soft or combustible surfaces such as blankets, mattresses, or fireplace mantels.
- Do not use the product while it is charging.
Warnings Related to Children
Child Safety
- This product is not a toy.
- Keep the product, accessories, batteries, and packaging materials out of the reach of children.
- Never allow a child to use or handle the product without constant supervision from a responsible adult.
- Plastic bags, packaging films, and small parts may present a choking hazard.
- Power cords, cables, and hoses may present a strangulation risk. Keep them out of children's reach.
- Do not allow children to climb on, sit on, or play with equipment not designed for such use.
- If the product is used in the presence of children, ensure they remain at a safe distance while it is operating.
Transportation and Storage Warnings
Product Transportation
- Fully disconnect the product before moving or transporting it.
- Remove detachable accessories, water reservoirs, or removable batteries before transport when applicable.
- Use proper lifting techniques to avoid injury or damage to the product.
- Never lift the product by its cables, hoses, connectors, or moving parts.
- Protect the product from impacts, excessive vibration, and drops during transportation.
- Transport the product in its original packaging or equivalent protective packaging whenever possible.
- Do not expose the product to rain, snow, or excessive humidity during transport.
Storage
- Store the product in a clean, dry, and well-ventilated location.
- Avoid prolonged exposure to sunlight, extreme temperatures, or high humidity.
- Do not stack heavy objects on the product.
- Ensure the product is completely cool and dry before storage, where applicable.
End-of-Life Disposal Warnings
Disposal and Recycling
- Do not dispose of electrical products, electronic devices, or batteries with household waste.
- Electrical and electronic products must be taken to an authorized recycling or collection facility in accordance with applicable local regulations.
- Remove removable batteries before disposal whenever it is safe and practical to do so.
- Batteries must be recycled through an authorized battery collection program.
- Never incinerate an electrical product, electronic device, or battery.
- Damaged, swollen, or leaking batteries must be handled with care and disposed of in accordance with local regulatory requirements.
- For information regarding collection or recycling programs in your area, contact local authorities or an authorized recycling center.