Yes, any therapist with a professional account at Clinique Lafontaine can purchase and resell the products directly to their clientele. However, some products are not intended for resale, particularly those without a Resale Price indicated or with a contrary mention. The sale must be conducted while respecting certain parameters to maintain a professional and consistent image. It is important to display the Resale Prices recommended by Clinique Lafontaine to ensure uniformity and transparency with clients.

As a therapist, purchasing our products to resell to your clients enhances your role as an advisor while simplifying access to recommended products.You can indicate the retail prices already established by Clinique Lafontaine on our online product pages or use our dedicated resale price list available in the pro section.This ensures fair and consistent pricing, while offering a practical solution to your clients, who benefit directly from your expertise. In this fictional example, you purchase a product at $11.95 before taxes and resell it at $19.92 before taxes. This generates a gross margin of $7.97 for you, which is approximately66.7%margin compared to the purchase cost.

A therapist can easily recommend products when they see that they meet the needs of their clients. For example, by making sales of $5,000 over a year with a margin of 40%, this represents a potential profit of $2,000. It is a win-win situation: The profit generated allows the therapist to reinvest in their services and clinic, thereby improving the customer experience and the quality of care.

The profit, when obtained in a fair and equitable manner, is not negative at all. On the contrary, it allows the therapist to live from their passion, to develop professionally, and to bring even more value to their clients.

When the recommended products are useful and suited to the clients' needs, they appreciate the approach, thereby strengthening their trust relationship with the therapist.

Clinique Lafontaine strongly advises against promoting products that do not directly contribute to the well-being of customers as this will harm the trust relationship with the customer.

To facilitate the purchase of our products by therapists, we offer attractive discounts on bulk orders. Starting from 12 units, you benefit from an exclusive discount, and from 24 units, an even more advantageous rate is applied. These offers allow you to optimize your savings while ensuring a constant supply for your professional needs. A favorable pricing grid is displayed on the page of eligible products, indicating the reduced unit cost for larger quantities. Here is a fictitious example:

1. Live product demonstration: Use the products during the treatment session to show their effectiveness in real time. This allows customers to immediately feel the benefits, which can encourage them to buy.

2. Personalized recommendations: After discussing the customer's specific needs, suggest products that directly address those needs. Personalized advice strengthens trust and the perceived value of the product.

3. Visual display and product setup: Place products prominently in the treatment room, accompanied by posters or information about their benefits. This attracts customers' attention and may spark their curiosity to ask questions or make purchases.

1. Fear of product theft: Some therapists hesitate to place the products within reach for fear of having them stolen.
Solution : Using an empty jar with a label as a demonstrator allows you to showcase the product without risking loss.

2. Reluctance to appear insistent: Therapists fear being perceived as pressure sellers, which could harm their relationship with clients.
Solution : Offering advice and recommendations is a non-intrusive approach. As a professional, the therapist has the duty to suggest the best solution for the client, even if it involves a cost. Not proposing a solution on the grounds that the client may not be able to afford it could deprive them of a real benefit.

3. Refusal to maintain an inventory: Some therapists avoid stocking products, believing that it represents tied-up money.
Solution : When the customer wants to buy a product, they want it immediately. Delaying the purchase does not reflect professional service and unnecessarily complicates management for the customer.

We want you to be completely satisfied with your purchases. If a product does not meet your expectations, here is our return policy:

Return period You have until 10 days after purchase to return a product, along with your invoice.

Conditions The product must be intact, unused, and in its original packaging so that we can exchange or refund it.

Exceptions For hygiene reasons, we unfortunately cannot accept returns of massage oils, creams, gels, and any product whose seal has been broken. However, if a customer experiences a physical reaction to the use of a product, it can be exchanged for another product or refunded, according to the customer's preference.

Refund or exchange : Depending on your preference, we can proceed with an exchange or a refund to your original payment method.

How to proceed? You can return the product directly to the clinic. If a return by mail is necessary, shipping costs will be at your expense, except in the case of a defective product.

When you sell a product to a customer, the responsibility for the warranty lies with you, the therapist, as soon as the sale is completed.

1. Order:
When placing the order, you must indicate the customer's name and specify that it is an order for a customer in the cart as well as in the comment note, to avoid the customer receiving the invoice with professional prices.

2. Payment:
The payment is the responsibility of the therapist, who must manage the financial arrangements with the client. The therapist is responsible for any financial transaction between him and the client.

3. Delivery:
Orders can be delivered either to the therapist or directly to the client. In any case, the therapist is responsible for tracking and communication regarding the delivery.

4. After-sales service:
The therapist directly handles customer inquiries and feedback, in accordance with their established return policy.

During resale, it is recommended to prioritize small Sizes, as customer usage is generally moderate. This also allows them to test the product, especially if they are trying it for the first time. It has been noted that an error occurs when a therapist sells a large Size to a client who has never tested the product before. However, a larger Size may be advised if the client has already tried the product, is satisfied with it, and wishes to repurchase. If the frequency of use justifies such a purchase, it can be a relevant option to offer.