Contact

1 800 329-1304

info@cliniquelafontaine.com

Send us your questions:

Frequently asked questions

Where can we obtain your products?

We have 8 stores and an online website.

For physical service points, please refer to the cities and hours below on this page according to the cities.

Where are all your products available and why are specific products and large sizes less present in stores?

All our products are available in Drummondville and online, but they are not necessarily fully available in our other points of sale as these are more targeted towards students. Please note that larger formats and products more specific to certain care will be more available online and at the Drummondville store.

What are the exceptions regarding delivery costs?

No minimum order amount is required to place an order.

Free shipping for orders of $84.95 and over before taxes, *except for remote areas and heavy or oversized items.

Additional fees depending on the purchase amount:

$39.95 and less: $15.95
$39.96 to $84.94: $10.95
$84.95 and over: Free*

Additional fees for heavy and/or oversized items:

Portable massage table MassoPro ($44.95)
Portable massage chair MassoPro ($29.95)
Comfort-Table treatment table, Electro-Confort ($169.95)
Optimal-Electric table ($195) and ($295 for remote distances)
Universal transport cart ($29.95)
Professional vibrator VibroTech 100 ($31.95)

What is the delivery delay ?

More than 90% of our customers in Quebec receive their packages within 1 to 3 business days! A tracking number will indicate the expected date. Delivery times in Canada may vary due to distances, holidays, the summer period, weather, or high demand.

What are the distant distances and the associated fees?

300 km and more from Drummondville, Quebec: $9.95
Northwest Territories: $85

Some remote distances with postal codes incur additional fees imposed by our carriers and are subject to extra charges. Please be aware that in certain circumstances where the carrier applies unusual fees for delivery to a Canadian area, we may need to confirm these charges with you before proceeding with the shipment. Please note that in some cases, part of these fees may be charged to you.

What is your return and refund policy?

It happens that a purchase does not meet your expectations. Our return policy is the same online and in-store.

Returns or exchanges: Accepted within 15 days with invoice, products intact and in original packaging.

Procedure: Contact our customer service for approval before returning a product.

Warranty conditions :

Covers repairs or replacements (however, shipping costs are your responsibility, except for order errors or defective products received)
*Upon purchase, for the Flexi-Pro Treatment Table, Flexi-Pro Electric Treatment Table, Optimal-Electric, and Ultimate Electric, return shipping costs are the responsibility of the customer and the warranty includes parts and advice, but excludes labor.

Up to 15 days following the purchase:

Order error or defective product: We will correct any error on our part free of charge, including return shipping costs. A refund, repair, or exchange is possible (parts and labor included*). Please provide a clear photo or video of your entire order, along with details about the issue. We can arrange for a pickup of the product at our expense, depending on the situation.
Non-defective product: Refund or exchange possible. Return shipping costs are the responsibility of the customer.

Starting from the 16th day following the purchase:

Order error or non-defective product: No refunds or exchanges.
Defective product under warranty: According to the product's warranty, a repair (including parts and labor*) or a replacement may be carried out. Return shipping costs will be at our expense*.