Express shipping is free with any purchase of $75 or more*

Terms and conditions

Shipping* :

Online : Shipping is FREE for orders over $ 75 before taxes, except for the following items:

-Treatment tables and chairs (Electro-Comfort, Comfort-Table and MassoPro)
-Universal transport trolley
-Professional Standing vibrating machine

By Phone : Shipping is FREE for orders over $ 300 before taxes, except for the following items:

-Treatment tables and chairs (Electro-Comfort, Comfort-Table and MassoPro)
-Universal transport trolley
-Professional Standing vibrating machine

It should be noted that, exceptionally, the above products are not part of the promotion “15% discount on the first order”.

NOTE:  Please note that My Réseau + products are not part of the “15% Discount” promotion on the first order.

Shipping Delay :

  • 1 to 4 days  (Québec, Ontario)
  • 3 to 6 days  (New-Brunswick, Nouvelle-Écosse, Prince Edward Island, Newfoundland and Labrador, Manitoba, Saskatchewan, Alberta et British Columbia)

Shipping delays may vary for reasons beyond our control such as holidays, summer periods and weather conditions.

Delivery of parcels without signature : We are not responsible for a package or its contents when delivered without signature.

Product return** :

No credit will be applied for returned products without our prior approval. Our merchandise return policy applies within 10 days of invoice date for all products. The customer agrees to return the goods to the head office at his expense. The goods must be intact with seals and labels undamaged. Following the verification, we will contact you to refund or replace the product as soon as possible.

Conformity of the order:  An improper order must be reported to Customer Service within 10 days of receipt of the goods. A photo showing the non-conforming product and a photo of the entire order with the box are required for analysis. We will make arrangements with the carrier and will pay the related costs if necessary.

 

Other conditions :

Payment Methods:  By credit cards (Visa, MasterCard or American Express).

Management of expiry dates : Many of our products have expiration dates. Clinique Lafontaine is committed to selling products with a very respectable shelf life. However, Clinique Lafontaine is not responsible for managing the inventories of their clients. Please check your products before reselling.

Conditions of purchase : Clinique Lafontaine distributes products reserved only to specialized therapists. This exclusivity requires therapists to provide professional recommendations for our products. These must never be found on the shelves of stores such as pharmacies or health food stores. Clinique Lafontaine reserves the right to discontinue the supply of products if the situation arises.

Product promotion : Buyers wishing to use their website or catalog to promote Clinique Lafontaine’s products must obtain prior written consent from Clinique Lafontaine’s management. The buyer is not allowed to use visual aids (products, photos or mannequins) for promotional purposes for magazines, newspapers, the Internet, etc. without the written consent of Clinique Lafontaine.

 

Privacy Policy

About cliniquelafontaine.com privacy policy : Clinique Lafontaine is the sole owner of all information collected on this site. We will not sell, trade, or rent this information to others for purposes other than those described in this policy.

Cookies : A cookie is a small amount of information that is stored on the user’s hard drive and contains user data. The use of a cookie on our site is in no way related to personal information that is confidential. As soon as the user closes his browser, the witness simply clears. In fact, by using the cookie, we allow the user to enter their username and password only once, saving them time. If the user refuses the use of the cookie, he can still use our site. However, navigation will be limited in some sections of the site.

We use cookies to facilitate your visit to the site as well as your next visit, as the cookies will remember your language and the country of your area.

Security : This website is designed to take all necessary precautions to protect the information of users. When the user submits confidential information on the site, the information is protected, whether online or not. We do everything possible to protect user information. All information we collect, not just confidential information, is subject to restrictions in our offices. Only employees who need the information to do a specific task (for example, the billing manager or a customer service representative) have access to the client’s confidential information. Our employees must use a screen saver with password when they leave their workstation. When they return, they must re-enter their password to access your confidential information. In addition, ALL our employees must stay informed about our practices ensuring security and confidentiality. Every 3 months, or every time new policies are added or changes are made, we remind our employees of the importance we place on confidentiality and what they can do to protect informations of the client. Finally, computers that contain confidential information are kept in a secure environment and in a room accessible only with a key.

Change of confidential data: If you wish to change your confidential information (such as your postal code) or if you wish to no longer be a member of our site, we offer you the possibility to modify the information given initially. This can be done through the member’s information page or by email at the following address:  info@cliniquelafontaine.com

Change warning: If we decide to change our privacy policy, we will post these changes under this same section, so that users are always aware of the information collected, how we use it and under what circumstances and, if so, how we disclose it. If at any time we decide to use the confidential data in a different way than the one mentioned at the time of collection, we will notify you by email. The user will then have the choice to give or not the authorization to let use his confidential information in this way. We will use the information in accordance with the privacy policy in force when the information has been collected.

 

Security on website

What is the security level of cliniquelafontaine.com ?

This site uses the highest level of security currently available. Our security strategies are as follows :

  1. The use of the best available technologies. This site uses a 128-bit SSL key and a Moneris payment server. On the one hand, SSL technology encrypts data transmitted and received, and on the other hand, the payment server Moneris ensures that the transaction is performed in a highly secure manner.
  2. Complete respect for your privacy. We do everything possible to protect user information. All user information, not just confidential information, is subject to restrictions in our offices. Only employees who need the information to do a specific task (for example, the billing manager or a customer service representative) have access to the client’s confidential information. In addition, ALL our employees must stay informed about our practices ensuring security and confidentiality. Every 3 months, but every time new policies are added or changes are made, we remind our employees of the importance we place on confidentiality and what they can do to protect information. client. Finally, computers that contain confidential information are kept in a secure environment and in a room accessible only with a key.
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